Frequently Asked Questions
What happens if I miss a toilet service?
If a service is missed due to access issues, the next attempt will be the following week.
Can you deliver skips over walls?
We can! Skips can be delivered over walls to a maximum of 3ft.
Do I need to pay upfront?
Yes, we take card payment over the phone, bank transfer, PayPal or cheques as methods of payment. Your order isn’t confirmed till we receive the full payment or in some cases a deposit can be accepted.
Will the price change if i have the skip for more than 1 day?
No, the price will remain the same whether you have the skip for 1 day or 2 weeks – it’s the disposal of the waste you are paying for not the length of the hire.
Can I put anything in a skip?
The skip must only be filled with what’s purchased. I.e. Mixed waste, metal etc.
What can I not put in my skip?
|Electrical Equipment (WEEE)|
|Gas Cylinders/ Aerosols|
|Hazardous or Harmful Materials|
|Paint and Paint Tins|
Does the portable toilet need to be connected to the mains?
No, the toilets are self-contained, so no mains connection is needed.
Can I put a portable toilet inside?
The portable toilets can’t go inside for health and safety reasons. The toilets are approx. 7.5 feet tall and 4ft wide.
Can I put a skip on the road?
You can with a permit from the council, but this is something we can arrange for you.
How long can I keep a skip for?
You can keep the skip for approx. 3-4 weeks unless your skip is on the road with a permit. If you have a permit the length of time you can keep the skip will depend on the councils requirements.
What if I am not available to be on site to give the keys to the driver?
Keys should be kept in a safe place for the driver to collect, failure to do so may result in failed delivery charges being incurred.
Does it matter if the container is not completely empty when it is collected?
We are unable to collect any container that is not completely empty. Failed delivery charges may be incurred if this is the case.
What happens if my product gets damaged during my hire period?
You are liable for any damages that occur during your hire. If any damages do occur, let us know as soon as possible so we can inform our depot.
What do I need to do for the collection of fencing?
Fencing must be dismantled and stacked the same way it was in delivery. They must also be returned to where they were delivered in the same condition they came in, i.e. if they are bounded on delivery, they must be for collection.
How will fencing be offloaded?
Offload needs to be available on site, either mechanical or manual.
If there’s fuel in the equipment, is that in with the total price?
All fuel is charged on a sale or return basis. You can either return the equipment with the same amount of fuel as delivered, or purchase the fuel used.
What fuel does my equipment need (plant, generators etc)?
This will depend on the machine, although it is commonly red diesel or petrol, ask your account manager for a confirmation to prevent damages.
Can you give me an exact date and time for delivery?
We can only give a rough ETA for delivery on the day it will be delivered. If we are unable to deliver due to a lack of access, an additional charge may be incurred.
Can I move my toilet?
You can move the toilet as long as it’s still within 10 metres of where it was delivered and can be accessed by a servicing van. If you decide to move it over a wall, it must be back where it was delivered in time for collection and you are liable for any damages that occur during moving.
Will my toilet be serviced?
Yes, your toilet will be serviced once a week, with the day of service subject to change. The day subject to change depending on area demand, the service consists of emptying the unit of effluent, and replenishing the consumables. The toilet must be no more than 10m away from where the servicing vehicle can park.
What are the consequences of over loading a skip?
Every skip should be filled to the maximum fill level, failure to do so will result in wasted journey and additional hire charges.
Will you collect as soon as I’ve off-hired?
It can take up to 7 days for collection, sometimes a little longer due to demand, so make sure you let us know within plenty of time for your PAL Hire experience to run as smooth as possible.