Why Choose PAL Hire for your Hire Needs?
3 May 2018
What Makes PAL Different
Here at PAL Hire we want to make you happy. We pride ourselves on excellent customer service, solving all of your problems before you even realise they exist. We care about you, when we say we can provide you with what you want, when you want it, wherever you want it, at a superbly affordable price, we mean every word.
From portable toilets to event barriers, skips to excavators, tools to welfare units, we have it all. Think of us as your one-stop-shop for all your event and construction hire needs. If we’re your first point of call, you won’t need to speak to anyone else to fill your construction site with everything you need for the job. Being a UK-wide company allows us to serve you no matter the type of job or where it is, we have the equipment for you.
Pleased to Serve You
Everybody knows happy employees means happy customers. We make the office a joyful place to be. Each morning, the PAL Hire team arrive at the office with a smile on their face, ready to start the day in the right way. When you walk into the office, you’ll hear laughs from every corner, smiling faces ready to greet you as you walk past, a nice cup of tea offered to you, you’re sure to feel welcome during your visit.
Not only do our customers and visitors feel the love, all our employees do to. We believe that everyone should strive to achieve the best version of themselves. If an employee expresses an interest in a part of the department they haven’t worked on before, we will give them an opportunity to see how they like it. We put employees through education, management courses, anything they need to help them become the best version of themselves.
The Highest of Standards
The excellence of staff morale has been noticed by both ISO 9001 and Investors in People. ISO 9001 sets the criteria for a quality management system. The benefits that we receive and see from being accredited by ISO 9001 are improved employee engagement, cost saving, and increased customer satisfaction.
The communication standard throughout our company is exceptional. Each of our employees understands who they are to report to, but also that they are treated as equals. The communication between both managers and the team is what keeps the high level of standard we uphold.
Effective communication means we waste less time as everyone knows where they are up to, what they need to be doing, and what has already been done by someone else. We keep everyone in each team up to date with the daily tasks and give each other a helping hand where needed.
Together, the two factors above are what lead to the satisfaction of our customers. One in three of our customers repeatedly comes back to use us time after time, showing their appreciation for all we do. With excellent relationships with all our account customers, our dedicated account managers will always go the extra mile to understand the needs of their customers and helping them to solve their problem.
Investors in people sets the standard for better people management, defining what it takes to lead, support and manage people well. Currently, we are aiming to reach the next level with investors in people, having already been accredited once before, we, as a team, is constantly striving for improvement. With the support of our management team, we know there is always room for improvement.
Call the dedicated PAL Hire team today and let us tackle your problems, 0844 288 7265.